Answers to Coronavirus

Important questions - quickly answered

We understand your concerns about the Coronavirus very well. We would now like to help you with clear answers, because we have the same goal: to offer you a nice and relaxing holiday.

You can find the general situation in Carinthia regarding Coronavirus and important country information for travellers here: https://www.visitcarinthia.at/information/

As travel insurance we recommend the Europäische Reiseversicherung (in short ERV): https://www.europaeische.at/

 

 

Sicherer Urlaub im Familienhotel Post und Villa Postillion am See - Sicherheit für Gäste und Mitarbeiter - Corona-Test auch für Gäste bis 11.4.2021

Die entspannte Wohlfühlatmosphäre im Haus ist uns sehr wichtig, daher wird nicht nur unser Team seit Juni 2020 wöchentlich per PCR Test getestet (unser Animationsteam ab Jänner sogar zusätzlich jeden 2. Tag), wir bitten nun auch auch alle Gäste ab 6 Jahre, sich vor dem Urlaub per Anti-Gen Schnelltest oder PCR- Test zu testen. Falls Sie daheim keine Möglichkeit dazu haben (Test nicht älter als 48 Stunden), bieten wir Ihnen folgende schnelle Alternativen (Wartezeit ca 15 Minuten) bei der Anreise.

  •  Jeden Samstag von 14:00 bis 16:00 im exklusiven Testcenter für Gäste vom Familienhotel Post und Villa Postillion am See abgetrennt aber gleich neben dem Familienhotel Post. Unter fachmännischer Betreuung stehen Ihnen Anti-Gen-Schnelltest um ca. EUR 19.- pro Person zur Verfügung

Täglicher Test in Apotheken bzw. Testcenter. Folgende nahe Einrichtungen bieten in der übrigen Zeit Anti-Gen Schnelltests an 

  • Apotheke Millstatt: Anti-Gen-Schnelltest zum Selbertesten EUR 16.- pro Person 8:00 – 12:00 & 14:30 - 18:00, Samstag 8:00 – 12:30; +43-4766- 2130;  Georgsritterplatz 156, 9872 Millstatt
  • Jakobus Apotheke Seeboden: Anti-Gen-Schnelltest (auch Gurgeltest) zum Selbertesten EUR 16.-. 8:00 – 18:00, Samstag 8:00 – 13:00 +43-4762- 81602; Hauptstrasse 50, 9871 Seeboden
  • Hubertus Apotheke Spittal /Drau: Anti-Gen-Schnelltest (auch Gurgeltest) zum Selbertesten EUR 19.-- 8:00 – 18:00, Samstag 8:00 – 12:00 +43-4762- 2333;  Tirolerstrase 14, 9800 Spittal
  • Hubertus Analytics Spittal-Drau: Mit fachmännischer Testabnahme EUR 39.- +43-4762-90111; 8:00 -16:00, Samstag 8:30 -12:30; Rizzistrasse 4, 9800 Spittal 

Unsere Kinderbetreuer und Andrea (Fitness und Zwergerlski-Kurs) werden neben den wöchentlichen PCR Test zusätzlich jeden 2 Tag per Anti-Gen-Test getestet.

Falls Sie oder ein Familienmitglied Symptome zeigen, haben wir auch zusätzlich Schnelltests für € 20,- im Haus, damit Sie gleich Sicherheit haben, ob man sich nicht nur beim Skifahren verkühlt hat. 

Sollte ein Corona-Test vor oder bei der Anreise positiv sein und daher ein Aufenthalt in unserem Haus nicht möglich sein, fallen auch KEINE Stornogebühren an. Möchten Sie bei uns urlauben aber keinen Test absolvieren, bitten wir Sie, Ihren Aufenthalt in unserem Haus auf einen späteren Zeitpunkt zu verschieben. Kontaktieren Sie uns diesbezüglich bitte spätestens 14 Tage vor der geplanten Anreise.

Our reservation

  • We have a reservation with you within the next 60 days. What should we do? Contact us by phone (+43-4766-2108 Familienhotel Post | +43-4766- 2552 Villa Postillion) or by email (info@familienhotelpost.com | info@villa-postillion.at) We will be happy to advise you and will certainly find suitable options, also for a free cancellation.
  • We have a reservation with you, the arrival will be after 60 days. What should we do? Fortunately, we still have a few months until your planned holiday. Time, which also helps us all to better assess this new situation in order to make the right decisions. For you this time is without any risk. So just wait and see. Not in the mood? We are happy to advise you now. Contact us by phone (+43-4766-2108 Familienhotel Post | +43-4766- 2552 Villa Postillion) or by email (info@familienhotelpost.com | info@villa-postillion.at).

Our reservation

  • We have a reservation with you within the next 60 days. What should we do? Contact us by phone (+43-4766-2108 Familienhotel Post | +43-4766- 2552 Villa Postillion) or by email (info@familienhotelpost.com | info@villa-postillion.at) We will be happy to advise you and will certainly find suitable options, also for a free cancellation.
  • We have a reservation with you, the arrival will be after 60 days. What should we do? Fortunately, we still have a few months until your planned holiday. Time, which also helps us all to better assess this new situation in order to make the right decisions. For you this time is without any risk. So just wait and see. Not in the mood? We are happy to advise you now. Contact us by phone (+43-4766-2108 Familienhotel Post | +43-4766- 2552 Villa Postillion) or by email (info@familienhotelpost.com | info@villa-postillion.at).

For your safety during your stay at the hotel

  • What precautions have we taken at the hotel? We follow the recommendations of the Austrian Agency for Health and Food Safety (AGES) and implement the hygiene standards specified by the authorities in the hotel.

Cancellation reasons & costs

  • Cancellation because departure/entry is not officially possible on the day of arrival: In this case, no cancellation fees will be charged.
  • Cancellation because the company prohibits (official) travel or subsequently demands quarantine: If the prohibition of the business trip is not justified by an official measure (travel prohibition to a certain country), cancellation costs will be incurred, which the employer must reimburse you. It is important to clarify this with your employer in advance.
  • My wife, my children or I are ill and cannot travel? Any cancellation fees will be charged. We recommend travel cancellation insurance from ERV
  • My wife, my children and I are not demonstrably ill, but are in officially ordered quarantine: any cancellation fees will be charged. We recommend travel cancellation insurance from ERV

Travel insurance

  • I have taken out insurance through the Europäische Reiseversicherung. What does this insurance cover? ERV insurance covers any cancellation costs, less the deductible, if the guest himself or one of his fellow travellers is ill with Coronavirus. A medical certificate is required. Cancellation costs are not covered in the event of epidemics during the holiday period. More information at https://www.europaeische.at/service/reisemagazin/artikel/information-zum-neuartigen-coronavirus-covid-19-und-zur-stornoversicherung/
  •  I took out home insurance. What does the home insurance cover? The home insurance covers any cancellation costs, less the deductible (20-30%), if the guest or one of the fellow travellers is ill with Coronavirus. A medical certificate is required. Cancellation costs are not covered in the event of pandemics and epidemics, or if a high security level or travel warning is issued for Austria during the holiday period.

Quarantine in the hotel

  • Who would pay for the meals if you were locked in the hotel? Finally, the obligations to pay in the case of a "forced stay" on holiday and beyond due to a quarantine have unfortunately not yet been clarified. However, there are substantial indications that the costs are not or not completely to be borne by the holidaymaker himself.

Travel insurance

  • I have taken out insurance through the Europäische Reiseversicherung. What does this insurance cover? ERV insurance covers any cancellation costs, less the deductible, if the guest himself or one of his fellow travellers is ill with Coronavirus. A medical certificate is required. Cancellation costs are not covered in the event of epidemics during the holiday period. More information at https://www.europaeische.at/service/reisemagazin/artikel/information-zum-neuartigen-coronavirus-covid-19-und-zur-stornoversicherung/
  •  I took out home insurance. What does the home insurance cover? The home insurance covers any cancellation costs, less the deductible (20-30%), if the guest or one of the fellow travellers is ill with Coronavirus. A medical certificate is required. Cancellation costs are not covered in the event of pandemics and epidemics, or if a high security level or travel warning is issued for Austria during the holiday period.

We understand your concerns about the Coronavirus very well. We would now like to help you with clear answers, because we have the same goal: to offer you a nice and relaxing holiday.